Queensland Government
Senior Advisor
SeniorFull-timeHybridToowoomba QLD, AustraliaPeople and cultureOperations consultingCustomer servicePosted 3 days ago
About the job
This job is about leading the delivery of quality customer service within the Queensland Government Agency Program. The Senior Advisor plays a crucial role in fostering a high-performance culture by empowering and mentoring a small team. Collaboration, support, and strategic thinking are key to success in this dynamic and evolving environment.
You'll be responsible for
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Leading operations
Managing the operations of the Queensland Government Agency Program (QGAP) and ensuring effective performance standards are met.🤝
Customer service delivery
Providing quality service to customers and resolving issues efficiently, including administrative support to judicial officers.👥
Team management
Conducting performance assessments and developing learning programs for staff to foster a high-performance culture.What we're looking for
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Leadership experience in customer service
Demonstrated experience leading teams in high-performance customer service environments.View fit
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Performance management skills
Proven ability to monitor and enhance team performance standards.View fit
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Conflict resolution expertise
Strong capability to resolve customer issues efficiently and effectively.View fit
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