Senior Applied AI Solutions Architect, Amazon Connect, AWS Applied AI Solutions
About the job
The Applied AI Solutions Architecture team at AWS is on the lookout for a hands-on, customer-focused Solutions Architect to enhance customer adoption of Amazon Connect's AI capabilities. This job is all about collaborating with customers to prepare their implementations for production, ensuring they are equipped with the right tools and data. The team thrives on innovation and teamwork, making every day an exciting opportunity to make a real impact.
You'll be responsible for
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Leading technical discovery sessions
Understanding customer business requirements, contact center architecture, and AI readiness, translating these into solution designs and implementation plans.📝
Conducting data readiness assessments
Identifying gaps, recommending remediation, and establishing the data foundation for AI agent tool use and RAG-powered responses.🎛️
Designing and configuring agentic AI solutions
Creating solutions within Amazon Connect, including multi-agent orchestration, prompt engineering, model selection, guardrails, and tool integration.Key criteria
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5+ years of AI integration experience
Proven experience building integrations across AI and contact center solutions.View
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Data readiness assessment skills
Experience assessing and structuring customer data for AI readiness.View
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Tool integration expertise
Demonstrated ability to architect and build tool integrations.View
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