Senior Change Manager
About the job
As a Senior Change Manager, you will play a pivotal role in driving strategic change initiatives that impact thousands of people. Your work will focus on enhancing customer experiences and improving processes within the Complaints Transformation Crew. Collaborating closely with various stakeholders, you will foster a culture of continuous improvement and innovation, ensuring that change is not only adopted but sustained.
You'll be responsible for
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Leading and executing change solutions
Lead and execute the delivery of change solutions cross-functionally, acting as a trusted advisor to delivery teams, stakeholders, and senior leaders.📊
Assessing the Crew portfolio
Assess the Crew portfolio and allocate change resources, balancing initiative complexity against capacity, aligned to quarterly big room planning.🎨
Facilitating change management activities
Facilitate and execute change management activities grounded in human-centred design and colleague/customer insights, designing fit-for-purpose change solutions and collateral.Key criteria
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Senior stakeholder management experience
Proven ability to manage and negotiate with senior stakeholders effectively.View
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Change management expertise
Demonstrated experience leading enterprise change using recognized methodologies.View
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AI-enabled initiative delivery
Experience embedding complex AI initiatives and driving behavioral change.View
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