Senior Claims Consultant, AMP
About the job
As a Senior Claims Consultant at TAL, you will play a vital role in guiding customers through life insurance claims with care and expertise. Your work will directly impact the lives of millions of Australians, ensuring they receive the support and financial security they deserve. The team thrives on collaboration, flexibility, and inclusivity, making it a great place to grow and reimagine the insurance experience together.
You'll be responsible for
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Managing claims
Managing a portfolio of complex Group Life Insurance claims while balancing customer needs with policy requirements.💬
Communicating with stakeholders
Regularly communicating with customers and stakeholders regarding the status of claims and managing expectations.📜
Interpreting policies
Interpreting policy terms and underwriting decisions to determine claim eligibility.What we're looking for
📊
4-6 years of claims experience
Experience managing Group Life Insurance claims, including TPD and Income Protection.View
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Customer service commitment
Ability to build rapport and empathy with customers during challenging times.View
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Claims systems proficiency
Comfortable navigating Fineos, Genesis, OneNote, and Excel for claims management.View
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