Senior Claims Consultant, Group Claims
About the job
As a Senior Claims Consultant at TAL, you will play a vital role in guiding customers through life insurance claims with care and expertise. This job is all about making a positive impact on people's lives by providing support and financial security during challenging times. The team thrives on collaboration, inclusivity, and a shared ambition to reimagine insurance, creating an environment where everyone can grow and succeed together.
You'll be responsible for
📊
Managing a portfolio of complex Group Life Insurance claims
Balancing customer needs with policy and business requirements to ensure a seamless claims process.📞
Communicating effectively with stakeholders
Engaging with customers, advisers, and treating practitioners through phone and written correspondence to provide updates and manage expectations.🔍
Analysing complex information
Interpreting policy terms and making evidence-based claims decisions to determine eligibility and outcomes.What we're looking for
📊
4-6 years of claims experience
Experience managing Group Life Insurance claims, including TPD and Income Protection.View
🤝
Customer service commitment
Ability to build rapport and empathy with customers during difficult times.View
🖥️
Claims systems proficiency
Comfortable navigating systems like Fineos, Genesis, OneNote, and Excel.View
View more
