Suncorp Group5 followers93 jobs

Senior Claims Performance Specialist

SeniorFull-timeHybridMelbourne VIC, AustraliaDataCustomer successBusiness analysis and strategyPosted 14 hours ago
View your fit0 of 9 criteria met

About the job

As a Senior Claims Performance Analyst, you will play a crucial role in enhancing claims and injury management through data-driven insights. Your work will directly impact customer outcomes and operational performance, contributing to the long-term sustainability of personal injury portfolios. The team values collaboration, learning, and a diverse workplace where everyone feels included and empowered.

You'll be responsible for

📈

Designing performance metrics

Creating metrics that monitor and enhance claims and injury management outcomes across schemes.
📊

Providing performance insights

Delivering monthly insights and analysis to support financial objectives and improve customer outcomes.
🔍

Conducting deep-dive investigations

Investigating underperforming segments of the claims value chain to identify improvement opportunities.

Skills you'll need

🔍

Strong analytical capability

Ability to analyze complex datasets and provide insights that inform decision-making.
💼

General insurance or financial services knowledge

Understanding of the insurance industry and financial services to support claims performance analysis.
🗣️

Effective communication skills

Ability to clearly communicate complex insights to senior stakeholders and support informed actions.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Claims performance analysis experience
Demonstrated experience delivering insights that drive measurable outcomes.

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Strong analytical capability
Proven ability to interpret complex datasets for informed decision-making.

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Collaboration with cross-functional teams
Experience partnering with Claims, Finance, and Analytics teams.

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Financial services knowledge
Strong understanding of general insurance or financial services.

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Effective communication skills
Ability to convey complex insights clearly to senior stakeholders.

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