Suncorp Group5 followers93 jobs

Senior Claims Performance Specialist

SeniorFull-timeHybridSydney NSW, AustraliaDataCustomer successBusiness analysis and strategyPosted 14 hours ago
View your fit0 of 9 criteria met

About the job

As a Senior Claims Performance Analyst, you will play a crucial role in enhancing claims and injury management through data-driven insights. Your work will directly impact customer outcomes, operational performance, and the sustainability of personal injury portfolios. The team values collaboration and is committed to fostering a supportive environment where everyone can thrive.

You'll be responsible for

📈

Designing performance metrics

Creating and delivering performance metrics that monitor and improve claims and injury management outcomes across schemes.
📊

Providing performance insights

Delivering monthly performance insights, trends, and analysis that support financial objectives and improve customer outcomes.
🔎

Conducting deep-dive investigations

Investigating underperforming segments of the claims value chain to identify drivers and practical improvement opportunities.

Skills you'll need

🔍

Strong analytical capability

Ability to conduct modelling, investigations, and interpretation of complex datasets to inform decision-making.
💼

General insurance or financial services knowledge

A solid understanding of the insurance or financial services industry to effectively analyze claims performance.
🗣️

Effective communication skills

Ability to communicate complex insights clearly to senior stakeholders, supporting alignment and informed action.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Claims performance analysis experience
Demonstrated experience delivering insights that drive measurable outcomes.

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Strong analytical skills
Proven ability to interpret complex datasets for informed decision-making.

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Collaboration with finance and analytics teams
Experience partnering with teams to embed performance frameworks.

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Relevant educational background
Bachelor’s degree in Business, Commerce, Actuarial, Statistics or related field.

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Communication of complex insights
Ability to clearly convey insights to senior stakeholders.

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