Australian Catholic University
Senior Client Service Officer
Mid levelSeniorContractHybridOrange, NSW, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 14 hours ago
About the job
The Senior Client Service Officer is a vital position within the Department of Communities and Justice, focusing on providing essential support and advice to clients with complex housing needs. This job plays a significant role in mentoring and guiding team members to deliver exceptional service, ultimately driving sustainable housing outcomes. The team values collaboration, adaptability, and a commitment to making a real difference in the community.
You'll be responsible for
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Collaborating with stakeholders
Working with internal and external partners to address complex tenancy issues and neighbourhood disputes.📋
Managing client accounts and applications
Ensuring timely processing and compliance with policies regarding rental subsidies and client accounts.🔄
Overseeing key processes
Optimising workflow to deliver quality business performance, including client transfers and arrears management.What we're looking for
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High-level communication skills
Demonstrated ability to liaise with diverse stakeholders effectively.View fit
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Strong organisational skills
Proven experience managing competing client needs and case loads.View fit
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Mentorship experience
Experience providing guidance and training to develop team members.View fit
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