About the job
The Senior Technical Specialist job at Optus is all about supporting one of the most significant Federal Government Contact Centre operations in Australia. This opportunity allows you to deliver exceptional service while working with cutting-edge technology in a dynamic environment. The team values collaboration and is committed to fostering a supportive workplace culture.
You'll be responsible for
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Resolving technical issues
Own and resolve complex technical issues, ensuring timely communication with stakeholders.🌟
Delivering customer experiences
Deliver outstanding customer experiences through expert troubleshooting and clear, proactive communication.🗂️
Maintaining records
Maintain accurate and detailed records in ServiceNow, ensuring all incidents and interactions are well documented.What we're looking for
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Australian citizenship
Must possess Australian citizenship for security clearance.View
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Degree in IT or Engineering
Relevant degree or equivalent hands-on industry experience.View
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Expertise in technical environments
Proven experience in complex technical problem-solving.View
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