About the job
As a Senior Contact Centre Specialist at Optus, you will play a crucial role in delivering managed services and technical support for Contact Centre technologies. Your efforts will directly impact customer satisfaction, ensuring that systems run smoothly and issues are resolved efficiently. The team thrives on collaboration, communication, and a shared commitment to excellence.
You'll be responsible for
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Facilitating managed services
Facilitating the delivery of managed services and technical support for Contact Centre technologies according to service level agreements.🚨
Incident management
Assisting with incident management to ensure customer systems run smoothly and issues are addressed promptly.🔗
Vendor collaboration
Working closely with various vendors to drive the right outcomes for customers and maintain strong relationships.What we're looking for
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Contact Centre technology experience
Experience with CISCO UCCE, NICE MPower, Verint, or Cyara.View
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Strong communication skills
Proven ability to communicate effectively with clients and stakeholders.View
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Problem-solving skills
Demonstrated capability in proactive problem identification and resolution.View
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