About the job
The Customer Experience Engineering (CxE) CARE organization at Microsoft is dedicated to enhancing customer support and security. As a Customer Lead Engineer (CLE), you will play a pivotal role in guiding strategic customers through their journey with Microsoft Security products. The team thrives on innovation, empathy, and collaboration, ensuring that every engagement builds trust and long-term success.
You'll be responsible for
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Providing strategic technical leadership
Serve as the primary technical point of contact for assigned strategic customers, developing a deep understanding of their security architecture and operational environment.⚙️
Managing technical escalations
Engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a globally distributed engineering team.⏱️
Driving accelerated incident resolution
Lead the response to critical incidents, acting as Incident Commander when necessary, ensuring timely root cause analysis and communication.Key criteria
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Bachelor’s degree or equivalent experience
Possession of a degree in a technical field or relevant experience.View
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7+ years in technical security roles
Demonstrated experience in customer-facing security positions.View
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5+ years with Microsoft Security products
Experience with tools like Microsoft Defender and Sentinel.View
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