Senior Customer Support Partner
About the job
The Senior Customer Support Partner at Northern Sydney Local Health District is a vital position focused on delivering high-quality digital customer support. This role significantly impacts the end-user experience by providing timely support and education, ensuring that the needs of the organisation are met. The team thrives on collaboration, respect, and a shared commitment to improving health services for the community.
You'll be responsible for
🚀
Leading digital customer support
Leading high-quality digital customer support across services to enhance end-user experience through timely support and education.🔗
Collaborating with site leaders
Partnering with site leaders to ensure the needs of the organisation are met through effective communication and service delivery.🎓
Providing education sessions
Conducting education sessions for staff to promote efficient use of Digital Health Services Technology.Key criteria
💻
Digital customer support experience
Demonstrated experience providing effective digital support in complex organizations.View
🔗
Liaison experience with operational teams
Proven background working between operational teams and digital services.View
📈
Performance management skills
Experience leading staff to meet performance expectations and KPIs.View
View more
