Senior Customer Support Partner
About the job
The Senior Customer Support Partner at Northern Sydney Local Health District is all about leading high-quality digital customer support to enhance the end-user experience. This job is crucial in ensuring that the needs of the organisation are met through effective communication and education. The team thrives on collaboration, respect, and a shared commitment to providing exceptional care to the community.
You'll be responsible for
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Leading digital customer support
Leading high-quality digital customer support across services to enhance end-user experience through timely support and education.🔗
Collaborating with stakeholders
Partnering with site leaders to ensure the needs of the organisation are met through effective communication and support.🎓
Providing education sessions
Conducting education sessions for staff to promote efficient use of Digital Health Services Technology.Key criteria
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Digital customer support experience
Demonstrated experience providing effective digital support in complex environments.View
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Liaison experience with operational teams
Proven background working between operational teams and digital services.View
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Performance management skills
Experience supporting staff to meet performance expectations and KPIs.View
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