Datadog3 followers12 jobs

Senior Director, Technical Support Engineering

DirectorFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer support operationsTechnical supportPosted 3 weeks ago
View your fit0 of 9 criteria met

About the job

The Senior Director position at Datadog is an exciting opportunity to lead a dynamic Technical Support Engineering team that plays a crucial role in ensuring customer satisfaction and success. This job is all about fostering a collaborative culture while driving innovation and strategic initiatives that enhance the customer experience. Join a team that values creativity, mentorship, and continuous growth, all while making a significant impact on Datadog's global success.

You'll be responsible for

👩‍🏫

Managing and mentoring

Managing, developing, and mentoring a team of Regional Directors across APJ, who in turn manage different levels of leadership and Technical Support Engineers.
🚀

Driving innovation

Working closely with leaders across your reporting structure to oversee and drive innovation and initiatives across the team, focusing on customer experience.
📈

Aligning with Global VP

Aligning with Global VP on department strategy and operating plan for the Global Support organization as we continue to scale our team globally.

What we're looking for

👥

People management experience

Proven experience leading teams of 50+ across multiple locations.

View fit

📊

Data-driven decision making

Ability to use data to inform client-centric strategies.

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🌍

Cross-cultural collaboration

Experience working across diverse geographies in the APJ region.

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Meet the team

About the company

View your fit

0 of 5 criteria met
People management experience
Proven experience leading teams of 50+ across multiple locations.

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Data-driven decision making
Ability to use data to inform client-centric strategies.

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Cross-cultural collaboration
Experience working across diverse geographies in the APJ region.

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Process implementation skills
Demonstrated success in implementing processes in scaling environments.

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Exceptional communication skills
Strong written and oral communication with high emotional intelligence.

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