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Senior Guest Relations Manager

SeniorFull-timeOfficeMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Guest Relations Manager at The Ritz-Carlton, Melbourne, plays a pivotal role in shaping extraordinary guest experiences. This position is all about creating genuine connections and ensuring every guest feels valued and cared for. The team thrives on collaboration and excellence, working together to deliver seamless and personalized luxury experiences.

You'll be responsible for

✨

Creating memorable experiences

Transforming guest stays into lifelong memories through personalized service and attention to detail.
🤗

Building relationships

Establishing meaningful connections with VIPs and repeat guests to enhance their experience.
👩‍🏫

Leading and mentoring teams

Inspiring Concierge and Guest Relations teams to deliver anticipatory and personalized service at every opportunity.

Key criteria

🌟

Luxury hospitality leadership experience

Proven leadership in luxury hotels or guest-facing operations.

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🤝

Relationship-building skills

Demonstrated ability to build authentic connections with diverse guests.

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📊

Guest experience management knowledge

Strong understanding of luxury guest experience and service recovery.

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5 criteria for this job
Luxury hospitality leadership experience
Proven leadership in luxury hotels or guest-facing operations.

View

Relationship-building skills
Demonstrated ability to build authentic connections with diverse guests.

View

Guest experience management knowledge
Strong understanding of luxury guest experience and service recovery.

View

Experience with VIP clientele
Experience engaging with high-profile guests and premium clientele.

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Familiarity with Marriott systems
Knowledge of Marriott systems and luxury hospitality operations.

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