Team Global Express14 followers37 jobs

Senior Manager - Customer Onboarding & Implementation

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 3 days agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about leading the customer onboarding and implementation process at Team Global Express. As a Senior Manager, you will play a crucial role in transforming customer promises into reality by ensuring a seamless onboarding experience. The team thrives on collaboration, working closely with various departments to deliver high-quality implementations that make a real impact.

You'll be responsible for

🌟

Leading and developing a high-performing team

Lead and develop a high-performing onboarding and implementation team to ensure seamless customer experiences.
⚙️

Driving governance and delivery

Drive end-to-end governance and delivery of customer implementations to ensure quality and efficiency.
🛠️

Acting as a senior escalation point

Act as a senior escalation point for complex onboarding challenges, providing solutions and support.

Key criteria

👥

Leadership experience in customer service

Demonstrated leadership experience in customer service or onboarding environments.

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🤝

Stakeholder engagement skills

Proven ability to engage senior internal and external stakeholders effectively.

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📊

Commercial mindset and customer advocacy

Strong commercial acumen balanced with a focus on customer needs.

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View more

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Leadership experience in customer service
Demonstrated leadership experience in customer service or onboarding environments.

View

Stakeholder engagement skills
Proven ability to engage senior internal and external stakeholders effectively.

View

Commercial mindset and customer advocacy
Strong commercial acumen balanced with a focus on customer needs.

View

Governance and delivery expertise
Experience driving structured delivery and continuous improvement initiatives.

View

Experience in freight/logistics
Background in freight, logistics, or complex operational environments is desirable.

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