About the job
The Senior Manager, Strategic Customer Success at Vanta is a pivotal job that focuses on leading a talented team of Customer Success Managers to support the company's largest and most complex customers. This position is all about driving measurable customer outcomes and building long-term partnerships while fostering a high-performing team culture. Collaboration, strategic thinking, and a passion for customer success are key elements of how the team operates.
You'll be responsible for
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Leading and developing a high-performing team
Hiring, mentoring, and developing a team of Strategic Customer Success Managers, fostering a culture of accountability and customer obsession.📊
Driving data-informed customer outcomes
Using data to understand portfolio health and translate insights into clear action plans for adoption and retention.✈️
Engaging strategically with customers
Traveling for onsite engagements and strengthening executive alignment to ensure customers understand the business value Vanta delivers.Key criteria
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7+ years in customer-facing roles
Experience leading teams supporting Enterprise or Strategic accounts.View
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GRC or security compliance expertise
Demonstrated knowledge or ability to master complex compliance frameworks.View
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Data literacy and business acumen
Ability to use metrics for performance diagnosis and prioritization.View
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