Vanta7 followers65 jobs

Senior Manager, Strategic Customer Success

SeniorFull-timeRemote174 Fairbairn Rd, Sunshine West VIC 3020, AustraliaPosted 3 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Senior Manager, Strategic Customer Success at Vanta is a pivotal job that focuses on leading a talented team of Customer Success Managers to support the company's largest and most complex customers. This position is all about driving measurable customer outcomes and building long-term partnerships while fostering a high-performing team culture. Collaboration, strategic thinking, and a passion for customer success are key elements of how the team operates.

You'll be responsible for

🌟

Leading and developing a high-performing team

Hiring, mentoring, and developing a team of Strategic Customer Success Managers, fostering a culture of accountability and customer obsession.
📊

Driving data-informed customer outcomes

Using data to understand portfolio health and translate insights into clear action plans for adoption and retention.
✈️

Engaging strategically with customers

Traveling for onsite engagements and strengthening executive alignment to ensure customers understand the business value Vanta delivers.

Key criteria

📊

7+ years in customer-facing roles

Experience leading teams supporting Enterprise or Strategic accounts.

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🔍

GRC or security compliance expertise

Demonstrated knowledge or ability to master complex compliance frameworks.

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📈

Data literacy and business acumen

Ability to use metrics for performance diagnosis and prioritization.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
7+ years in customer-facing roles
Experience leading teams supporting Enterprise or Strategic accounts.

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GRC or security compliance expertise
Demonstrated knowledge or ability to master complex compliance frameworks.

View

Data literacy and business acumen
Ability to use metrics for performance diagnosis and prioritization.

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Strong communication and influence skills
Clarity in complex situations and alignment across stakeholders.

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Resilience and adaptability
Ability to guide teams through uncertainty and change.

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