Vanta10 followers64 jobs

Senior Manager, Strategic Customer Success

SeniorFull-timeRemote174 Fairbairn Rd, Sunshine West VIC 3020, AustraliaPosted 4 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Senior Manager, Strategic Customer Success at Vanta is a pivotal job that focuses on leading a talented team of Customer Success Managers to support the company's largest and most complex customers. This position is all about driving measurable customer outcomes and building long-term partnerships while fostering a high-performing team culture. Collaboration, strategic thinking, and a passion for customer success are key elements of how the team operates.

You'll be responsible for

🌟

Leading and developing a high-performing team

Hiring, mentoring, and developing a team of Strategic Customer Success Managers, fostering a culture of accountability and customer obsession.
📊

Driving data-informed customer outcomes

Using data to understand portfolio health and translate insights into clear action plans for adoption and retention.
✈️

Engaging strategically with customers

Traveling for onsite engagements and strengthening executive alignment to ensure customers understand the business value Vanta delivers.

Key criteria

📊

7+ years in customer-facing roles

Experience leading teams supporting Enterprise or Strategic accounts.

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🔍

GRC or security compliance expertise

Demonstrated knowledge or ability to master complex compliance frameworks.

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📈

Data literacy and business acumen

Ability to use metrics for performance diagnosis and prioritization.

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Meet the team

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5 criteria for this job
7+ years in customer-facing roles
Experience leading teams supporting Enterprise or Strategic accounts.

View

GRC or security compliance expertise
Demonstrated knowledge or ability to master complex compliance frameworks.

View

Data literacy and business acumen
Ability to use metrics for performance diagnosis and prioritization.

View

Strong communication and influence skills
Clarity in complex situations and alignment across stakeholders.

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Resilience and adaptability
Ability to guide teams through uncertainty and change.

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