REA Group2 followers29 jobs

Senior Customer Success Manager

SeniorContractHybridRichmond VIC 3121, AustraliaPosted 2 days agoVerified 3 days ago
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About the job

The Senior Customer Success Manager job is all about partnering with Realtair's most strategic customers to help them achieve meaningful business outcomes and maximize their investment value. This role is crucial in building trusted relationships and providing data-driven insights that enhance customer satisfaction and long-term partnerships. The team thrives in a collaborative and innovative environment, where everyone's contributions are valued.

You'll be responsible for

🚀

Delivering Customer Success Strategy

Implementing Realtair's Customer Success strategy across a portfolio of Tier 1 and Tier 2 customers to drive adoption, retention, advocacy, and long-term commercial growth.
📝

Developing Success Plans

Creating strategic Success Plans that align Realtair's solutions with each customer's business objectives, defining measurable outcomes, and sharing accountability for achieving them.
🤝

Building Relationships

Establishing trusted relationships with executive stakeholders, business leaders, and key decision-makers, becoming a strategic advisor to their business.

Key criteria

📊

5+ years in customer success

Demonstrated experience in Customer Success or Account Management.

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🤝

Proven relationship-building skills

Experience building trusted relationships with executive stakeholders.

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📈

Strong commercial acumen

Ability to identify growth opportunities that create customer value.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
5+ years in customer success
Demonstrated experience in Customer Success or Account Management.

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Proven relationship-building skills
Experience building trusted relationships with executive stakeholders.

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Strong commercial acumen
Ability to identify growth opportunities that create customer value.

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Experience with strategic success plans
Proven ability to align customer objectives with measurable outcomes.

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Analytical skills for data insights
Strong skills in translating customer data into strategic recommendations.

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