Sonder22 followers24 jobs

Senior Customer Success Manager

SeniorFull-timeHybridWaterloo NSW 2017, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Customer Success Manager at Sonder plays a crucial role in partnering with significant customers to enhance their understanding of workforce health, safety, and wellbeing trends. By leveraging customer context, workforce intelligence, and AI-enabled analysis, this job delivers impactful conversations that support decision-making and strengthen customer relationships. The team thrives on collaboration and is dedicated to making a meaningful impact on workplace wellbeing.

Meet the team

About the company

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You'll be responsible for

📈

Leading strategic customer conversations

Utilising workforce data, industry insights, and AI-powered intelligence to guide discussions with customers.
🔗

Building trusted relationships

Establishing strong connections with senior stakeholders across enterprise organisations.
📝

Translating data into recommendations

Converting complex data and trends into practical recommendations and action plans for customers.

Key criteria

📊

SaaS customer success experience

Minimum 5 years in end-to-end SaaS customer success management.

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📈

Data interpretation skills

Proven ability to interpret complex customer data and present insights.

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🤝

Relationship building expertise

Demonstrated experience building trusted relationships with senior stakeholders.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
SaaS customer success experience
Minimum 5 years in end-to-end SaaS customer success management.

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Data interpretation skills
Proven ability to interpret complex customer data and present insights.

View

Relationship building expertise
Demonstrated experience building trusted relationships with senior stakeholders.

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Growth mindset
Experience thriving in fast-paced, growth-oriented environments.

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HR and wellbeing knowledge
Experience in HR, workplace wellbeing, safety, or risk management.

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A meaningful career starts with a match

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