Autodesk3 followers20 jobs

Senior Customer Success Manager

SeniorFull-timeHybridNorth Sydney NSW 2060, AustraliaPosted 3 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Senior Customer Success Manager at Autodesk plays a vital role in helping customers achieve long-term success through Enterprise Business Agreements. By acting as a single point of contact, this job focuses on fostering strong relationships and providing strategic advisory services that maximize customer investment in Autodesk solutions. The team thrives on collaboration, innovation, and a commitment to customer satisfaction.

Meet the team

About the company

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You'll be responsible for

📝

Conducting collaborative success planning engagements

Understanding customers’ strategic business initiatives and building out a customer success plan.
🤝

Mobilizing a cross-functional team

Executing success plans and driving adoption of Autodesk products.
📈

Developing and delivering business reviews

Communicating progress and tracking value against the success plan to diverse stakeholders.

Key criteria

📈

5+ years in customer-facing roles

Experience managing large, complex customer accounts.

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🤝

Strong communication skills

Proven ability to articulate complex ideas to diverse audiences.

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🔄

Program or project management skills

Demonstrated experience coordinating cross-functional teams effectively.

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View your fit

4 criteria for this job
5+ years in customer-facing roles
Experience managing large, complex customer accounts.

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Strong communication skills
Proven ability to articulate complex ideas to diverse audiences.

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Program or project management skills
Demonstrated experience coordinating cross-functional teams effectively.

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Industry experience in AECO
Background in architecture, engineering, or construction sectors.

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