About the job
The Senior Customer Success Manager at Autodesk plays a vital role in helping customers achieve long-term success through Enterprise Business Agreements. By acting as a single point of contact, this job focuses on fostering strong relationships and providing strategic advisory services that maximize customer investment in Autodesk solutions. The team thrives on collaboration, innovation, and a commitment to customer satisfaction.
You'll be responsible for
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Conducting collaborative success planning engagements
Understanding customers’ strategic business initiatives and building out a customer success plan.🤝
Mobilizing a cross-functional team
Executing success plans and driving adoption of Autodesk products.📈
Developing and delivering business reviews
Communicating progress and tracking value against the success plan to diverse stakeholders.Key criteria
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5+ years in customer-facing roles
Experience managing large, complex customer accounts.View
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Strong communication skills
Proven ability to articulate complex ideas to diverse audiences.View
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Program or project management skills
Demonstrated experience coordinating cross-functional teams effectively.View
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