Monday.com9 followers3 jobs

Senior Customer Success Manager

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading AI strategy for our most strategic Enterprise and Mid-Market accounts in ANZ. The impact of this position is significant, as it reshapes how monday.com goes upmarket and transforms customer experiences into mission-critical, AI-first operating systems. The team thrives on collaboration, innovation, and a shared passion for helping customers succeed.

You'll be responsible for

🚀

Leading AI-led transformation

Be the trusted advisor on how customers use our AI suite to automate workflows and scale operations.
🔍

Driving organisational change

Navigate large customer organisations to uncover high-impact opportunities for digital transformation.
🤝

Owning customer relationships

Build, maintain, and scale relationships with executives and key stakeholders across your book.

Key criteria

🤖

B2B SaaS customer success experience

5+ years in B2B SaaS Customer Success or related fields.

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📊

AI implementation knowledge

Deep understanding of AI implementation lifecycles and strategies.

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🔗

Complex account management

Proven experience managing large customers with integration needs.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
B2B SaaS customer success experience
5+ years in B2B SaaS Customer Success or related fields.

View

AI implementation knowledge
Deep understanding of AI implementation lifecycles and strategies.

View

Complex account management
Proven experience managing large customers with integration needs.

View

Strong communication skills
Ability to engage with technical architects and executives effectively.

View

Analytical mindset
Experience using data to identify growth opportunities.

View

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