Senior Customer Success Manager
About the job
This job is about leading AI strategy for our most strategic Enterprise and Mid-Market accounts in ANZ. The impact of this position is significant, as it reshapes how monday.com goes upmarket and transforms customer experiences into mission-critical, AI-first operating systems. The team thrives on collaboration, innovation, and a shared passion for helping customers succeed.
You'll be responsible for
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Leading AI-led transformation
Be the trusted advisor on how customers use our AI suite to automate workflows and scale operations.🔍
Driving organisational change
Navigate large customer organisations to uncover high-impact opportunities for digital transformation.🤝
Owning customer relationships
Build, maintain, and scale relationships with executives and key stakeholders across your book.Key criteria
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B2B SaaS customer success experience
5+ years in B2B SaaS Customer Success or related fields.View
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AI implementation knowledge
Deep understanding of AI implementation lifecycles and strategies.View
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Complex account management
Proven experience managing large customers with integration needs.View
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