Monday.com9 followers3 jobs

Senior Customer Success Manager

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 4 weeks agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Customer Success Manager (CSM) position is all about leading AI strategy for our most strategic Enterprise and Mid-Market accounts in ANZ. This role is crucial in transforming how monday.com is adopted by customers, ensuring it becomes a mission-critical, AI-first operating system for their businesses. The team thrives on collaboration, innovation, and a shared commitment to helping customers succeed in a hybrid work environment.

Meet the team

About the company

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You'll be responsible for

🚀

Leading AI-led transformation

Be the trusted advisor on how customers use our AI suite to automate workflows, surface insights, and scale operations.
🔍

Driving organisational change

Navigate large customer organisations to uncover high-impact opportunities for digital transformation.
🤝

Owning the customer relationship

Build, maintain, and scale relationships with executives, champions, and key stakeholders across your book.

Key criteria

🤖

B2B SaaS customer success experience

5+ years in B2B SaaS Customer Success or similar roles.

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📊

AI implementation knowledge

Deep understanding of AI implementation lifecycles and strategies.

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🔗

Complex account management

Proven experience managing large customers with sophisticated needs.

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5 criteria for this job
B2B SaaS customer success experience
5+ years in B2B SaaS Customer Success or similar roles.

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AI implementation knowledge
Deep understanding of AI implementation lifecycles and strategies.

View

Complex account management
Proven experience managing large customers with sophisticated needs.

View

Strong communication skills
Demonstrated ability to engage with C-suite executives effectively.

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Analytical mindset
Experience using data to drive account growth and strategy.

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