Monday.com9 followers5 jobs

Senior Customer Success Manager

SeniorFull-timeHybridMelbourne VIC, AustraliaCustomer successPosted 5 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Senior Customer Success Manager (CSM) position is all about leading AI strategy for our most strategic Enterprise and Mid-Market accounts in ANZ. This role is crucial in transforming how monday.com is adopted by customers, ensuring it becomes a mission-critical, AI-first operating system for their businesses. The team thrives on collaboration, innovation, and a shared commitment to helping customers succeed in a hybrid work environment.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Leading AI-led transformation

Be the trusted advisor on how customers use our AI suite to automate workflows, surface insights, and scale operations.
🔍

Driving organisational change

Navigate large customer organisations to uncover high-impact opportunities for digital transformation.
🤝

Owning the customer relationship

Build, maintain, and scale relationships with executives, champions, and key stakeholders across your book.

Key criteria

🤖

B2B SaaS customer success experience

5+ years in B2B SaaS Customer Success or similar roles.

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📊

AI implementation knowledge

Deep understanding of AI implementation lifecycles and strategies.

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🔗

Complex account management

Proven experience managing large customers with sophisticated needs.

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A meaningful career starts with a match

View your fit

5 criteria for this job
B2B SaaS customer success experience
5+ years in B2B SaaS Customer Success or similar roles.

View

AI implementation knowledge
Deep understanding of AI implementation lifecycles and strategies.

View

Complex account management
Proven experience managing large customers with sophisticated needs.

View

Strong communication skills
Demonstrated ability to engage with C-suite executives effectively.

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Analytical mindset
Experience using data to drive account growth and strategy.

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