Monday.com9 followers4 jobs

Senior Customer Success Manager

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

The Senior Customer Success Manager (CSM) position is all about leading AI strategy for our most strategic Enterprise and Mid-Market accounts in ANZ. This role is crucial in transforming how monday.com is adopted by customers, ensuring it becomes a mission-critical, AI-first operating system for their businesses. The team thrives on collaboration, innovation, and a shared commitment to helping customers succeed in a hybrid work environment.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🚀

Leading AI-led transformation

Be the trusted advisor on how customers use our AI suite to automate workflows, surface insights, and scale operations.
🔍

Driving organisational change

Navigate large customer organisations to uncover high-impact opportunities for digital transformation.
🤝

Owning the customer relationship

Build, maintain, and scale relationships with executives, champions, and key stakeholders across your book.

Key criteria

🤖

B2B SaaS customer success experience

5+ years in B2B SaaS Customer Success or similar roles.

View

📊

AI implementation knowledge

Deep understanding of AI implementation lifecycles and strategies.

View

🔗

Complex account management

Proven experience managing large customers with sophisticated needs.

View

View more

A meaningful career starts with a match

Apply on Monday.com
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
B2B SaaS customer success experience
5+ years in B2B SaaS Customer Success or similar roles.

View

AI implementation knowledge
Deep understanding of AI implementation lifecycles and strategies.

View

Complex account management
Proven experience managing large customers with sophisticated needs.

View

Strong communication skills
Demonstrated ability to engage with C-suite executives effectively.

View

Analytical mindset
Experience using data to drive account growth and strategy.

View

Similar jobs

View all
SS&C Technologies
SS&C Technologies
Senior Customer Success ManagerSydney, NSW · Full-time
Monday.com
Monday.com
Senior Customer Success ManagerSydney, NSW · Full-time
This job is about leading AI strategy for our most strategic Enterprise and Mid-Market accounts in ANZ. The impact of this position is significant, as it reshapes how monday.com goes upmarket and transforms customer experiences into mission-critical, AI-first operating systems. The team thrives on collaboration, innovation, and a shared passion for helping customers succeed.
Sonder
Sonder
Senior Customer Success ManagerWaterloo, NSW · Full-time
The Senior Customer Success Manager at Sonder plays a crucial role in partnering with significant customers to enhance their understanding of workforce health, safety, and wellbeing trends. By leveraging customer context, workforce intelligence, and AI-enabled analysis, this job delivers impactful conversations that support decision-making and strengthen customer relationships. The team thrives on collaboration and is dedicated to making a meaningful impact on workplace wellbeing.
Autodesk
Autodesk
Senior Customer Success ManagerNorth Sydney, NSW · Full-time
The Senior Customer Success Manager at Autodesk plays a vital role in helping customers achieve long-term success through Enterprise Business Agreements. By acting as a single point of contact, this job focuses on fostering strong relationships and providing strategic advisory services that maximize customer investment in Autodesk solutions. The team thrives on collaboration, innovation, and a commitment to customer satisfaction.