Transport NSW3 followers130 jobs

Senior Manager Customer & Operations Insights

SeniorFull-timeHybridSydney NSW, AustraliaPosted 15 hours agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

This job is about shaping the customer experience of one of the world's fastest growing metro networks. By leading the forecasting and insights function, you will have a significant impact on how millions of customer journeys are designed and improved. The team values collaboration and evidence-based decision-making, ensuring that insights translate into actionable strategies.

Meet the team

About the company

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You'll be responsible for

📊

Leading forecasting and insights

Lead Sydney Metro’s customer and operations forecasting and insights function, bringing together demand forecasting, operational performance, customer insights, analytics, dashboarding and evidence-based reporting to support better decisions across the organisation.
👥

Managing a multidisciplinary team

Manage a multidisciplinary team responsible for establishing trusted forecasts, methodologies, assumptions and insights that inform investment, design, operational readiness, service planning and customer outcomes across Sydney Metro.
💡

Providing independent advice

Work closely with senior leaders across Sydney Metro, Transport for NSW and operational partners, providing independent advice that shapes strategic, operational and investment decisions before they are made.

Key criteria

📊

Demand forecasting expertise

Proven experience in demand forecasting within complex organisations.

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📈

Analytics and insights skills

Demonstrated ability to analyse data and provide actionable insights.

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🤝

Stakeholder engagement experience

Experience building trusted partnerships across multiple business functions.

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A meaningful career starts with a match

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4 criteria for this job
Demand forecasting expertise
Proven experience in demand forecasting within complex organisations.

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Analytics and insights skills
Demonstrated ability to analyse data and provide actionable insights.

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Stakeholder engagement experience
Experience building trusted partnerships across multiple business functions.

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Relevant tertiary qualifications
Tertiary qualifications in economics, engineering, or related fields.

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