Transport NSW3 followers130 jobs

Senior Manager Customer Experience & Strategy

SeniorFull-timeHybridSydney NSW, AustraliaPosted 19 hours agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

This job is all about transforming the customer experience at Sydney Metro, a key player in shaping the future of transport in Australia. By championing customer insights and strategic planning, you will have a direct impact on both current operations and future developments. The team thrives on collaboration, innovation, and a commitment to delivering exceptional outcomes for the community.

Meet the team

About the company

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You'll be responsible for

🏆

Championing customer experience

Championing Sydney Metro's customer experience and strategy function, ensuring customer needs are embedded in decisions across operations, projects, future network planning and service delivery.
🚀

Driving customer-focused outcomes

Working across a highly complex and matrixed environment, building strong partnerships with operational teams, project delivery functions, operators and key stakeholders to drive customer-focused outcomes throughout the project lifecycle.
🌱

Leading a high-performing team

Providing leadership and direction to a high-performing team, building capability, fostering engagement and wellbeing, and creating an environment where people can thrive and deliver impactful outcomes.

Key criteria

📊

Customer experience leadership

Proven experience leading customer experience initiatives in large organisations.

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🔍

Customer insights expertise

Demonstrated ability to use customer research to influence decisions.

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🤝

Stakeholder relationship building

Experience navigating complex stakeholder environments and building trust.

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A meaningful career starts with a match

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5 criteria for this job
Customer experience leadership
Proven experience leading customer experience initiatives in large organisations.

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Customer insights expertise
Demonstrated ability to use customer research to influence decisions.

View

Stakeholder relationship building
Experience navigating complex stakeholder environments and building trust.

View

Strategic decision influence
Proven track record of influencing major strategic decisions.

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High-performing team development
Experience developing and leading high-performing teams.

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