Stryker10 followers65 jobs

Senior Manager - Customer & Technical Operations Medical APAC

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This Senior Manager position at Stryker is a fantastic opportunity to lead Customer & Technical Operations across Australia, New Zealand, and East Asia. You will play a pivotal role in shaping customer experiences and ensuring operational excellence in a fast-growing region. The team values collaboration, innovation, and a commitment to making a meaningful impact in healthcare.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🚀

Leading customer operations

Leading Customer Operations and Technical/Field Service teams across ANZ and East Asia, delivering end-to-end order fulfilment and after-sales service aligned with regional strategy.
📋

Establishing regional processes

Establishing and standardising regional processes, policies, and governance to improve service levels, compliance, and scalability.
📊

Managing budgets

Managing Customer Operations and Field Service budgets and cost centres, forecasting accurately and delivering against financial targets.

Key criteria

📊

Customer operations leadership experience

Minimum 8 years leading customer operations across multiple countries.

View

📈

Operational metrics expertise

Proven experience defining and tracking key operational metrics.

View

🔧

Field service management background

5+ years managing field service teams in regulated environments.

View

View more

A meaningful career starts with a match

Apply on Stryker
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer operations leadership experience
Minimum 8 years leading customer operations across multiple countries.

View

Operational metrics expertise
Proven experience defining and tracking key operational metrics.

View

Field service management background
5+ years managing field service teams in regulated environments.

View

Tertiary qualification
Bachelor’s degree in Business, Engineering, or related field.

View

Lean or Six Sigma certification
Formal certification in Lean, Six Sigma, or project management preferred.

View

Similar jobs

View all
Queensland Government
Queensland Government
Senior Customer Service ManagerBeaudesert, QLD · Full-time
This job is about supporting Housing and Homelessness Services to deliver essential housing solutions through Housing Service Centres. The work performed makes a significant impact on individuals' lives every day, showcasing the importance of this role. The team fosters a culture of communication, collaboration, and continuous improvement, ensuring that everyone works together towards common goals.
Databricks
Databricks
Senior Manager, Global Premier SupportSydney, NSW · Full-time
As a Leader within the Premier Support team at Databricks, you will have the exciting opportunity to lead and manage a team of Designated Support Engineers. Your mission will be to deliver white-glove support experiences for enterprise customers, maximizing satisfaction and reducing technical issue resolution time. Collaboration with various teams will be key to ensuring exceptional support and continuous improvement.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Senior Manager, Membership ServicesSydney, NSW · Full-time
The Senior Manager, Membership Services at AFCA is all about owning and transforming the membership services experience. This job is crucial for shaping how thousands of members interact with AFCA, ensuring their journey is seamless and customer-centric. The team thrives on collaboration, innovation, and a commitment to continuous improvement, all while championing fairness and inclusivity.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Senior Manager, Membership ServicesMelbourne, VIC · Full-time
The Senior Manager, Membership Services at AFCA is all about owning and transforming the membership services experience. This job is crucial in shaping how thousands of members interact with AFCA, ensuring their journey is seamless and customer-centric. The team thrives on collaboration, innovation, and a commitment to continuous improvement, making it a fantastic environment for those looking to make a real impact.