Australian Financial Complaints Authority84 jobs

Senior Manager, Membership Services

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Senior Manager, Membership Services at AFCA is all about owning and transforming the membership services experience. This job is crucial in shaping how thousands of members interact with AFCA, ensuring their journey is seamless and customer-centric. The team thrives on collaboration, innovation, and a commitment to continuous improvement, making it a fantastic environment for those looking to make a real impact.

Meet the team

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You'll be responsible for

🔄

Owning the membership lifecycle

Lead the end-to-end membership journey from application and onboarding through to engagement, renewal and exit.
📈

Shaping AFCA's membership strategy

Develop and deliver a forward-looking membership engagement strategy that strengthens relationships and enhances member value.
👥

Leading and inspiring a high-performing team

Coach, develop and empower a talented team focused on exceptional member outcomes.

Key criteria

📊

Membership lifecycle management experience

Proven experience managing customer or member lifecycles end to end.

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🤝

Stakeholder engagement skills

Demonstrated ability to build relationships with senior stakeholders.

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📈

Data-driven decision making

Experience using data insights to drive meaningful change.

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A meaningful career starts with a match

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4 criteria for this job
Membership lifecycle management experience
Proven experience managing customer or member lifecycles end to end.

View

Stakeholder engagement skills
Demonstrated ability to build relationships with senior stakeholders.

View

Data-driven decision making
Experience using data insights to drive meaningful change.

View

Team leadership experience
Proven background in leading high-performing teams.

View

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The Senior Manager, Membership Services at AFCA is all about owning and transforming the membership services experience. This job is crucial for shaping how thousands of members interact with AFCA, ensuring their journey is seamless and customer-centric. The team thrives on collaboration, innovation, and a commitment to continuous improvement, all while championing fairness and inclusivity.