Databricks2 followers26 jobs

Senior Manager, Global Premier Support

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Leader within the Premier Support team at Databricks, you will have the exciting opportunity to lead and manage a team of Designated Support Engineers. Your mission will be to deliver white-glove support experiences for enterprise customers, maximizing satisfaction and reducing technical issue resolution time. Collaboration with various teams will be key to ensuring exceptional support and continuous improvement.

You'll be responsible for

👥

Hiring and developing a team

Hiring, onboarding, and developing a top-tier team of Designated Support Engineers to deliver exceptional support experiences.
⚙️

Operationalizing process improvements

Identifying and implementing process improvements to meet or exceed team performance KPIs.
🔗

Collaborating with cross-functional teams

Partnering closely with field, engineering, support, and other stakeholders to ensure a seamless post-sales experience.

Key criteria

👥

Team leadership experience

Proven ability to hire and develop high-performing support teams.

View

🛠️

Technical expertise

5+ years of experience in Python, Java, or Scala development.

View

☁️

Cloud platform knowledge

Experience with AWS, Azure, or GCP for technical solutions.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on Databricks
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Team leadership experience
Proven ability to hire and develop high-performing support teams.

View

Technical expertise
5+ years of experience in Python, Java, or Scala development.

View

Cloud platform knowledge
Experience with AWS, Azure, or GCP for technical solutions.

View

Cross-functional collaboration
Demonstrated experience working with sales and engineering teams.

View

KPI management
Experience operationalizing process improvements to exceed performance metrics.

View

Similar jobs

View all
Rio Tinto
Rio Tinto
Senior Manager Global Workplace & FMPerth, WA · Full-time
This job is about leading Rio Tinto's Global Workplace & Facilities Management function, ensuring safe, efficient, and high-performing workplaces that meet current and future business needs. The impact of this role is significant, as it involves advising senior leaders and developing strategies that enhance employee experience and workplace performance. The team thrives on collaboration, innovation, and a commitment to continuous improvement.
REA Group
REA Group
Senior Customer Support ManagerRichmond, VIC · Full-time
The Senior Customer Support Manager is a pivotal job at REA, where you will steer day-to-day operations and lead leaders to foster a strong growth culture. This position is crucial in delivering exceptional customer service and ensuring a seamless support experience across various products and channels. The team thrives on collaboration and innovation, making a real impact in the customer journey.
Adelaide University
Adelaide University
Senior Manager, Investigation and Case ManagementAdelaide, SA · Full-time
This job is about leading the case management and investigation function at Adelaide University, ensuring that complex and sensitive matters are handled with care and professionalism. The impact of this position is significant, as it contributes to creating a safe and supportive environment for all community members. The team thrives on collaboration, curiosity, and a commitment to lifelong learning, making it a vibrant place to work.
Rest
Rest
Senior Manager, Member StrategySydney, NSW · Full-time
The Senior Manager, Member Strategy at Rest is a pivotal job that shapes member and employer acquisition and retention strategies. This position plays a crucial role in connecting group strategy with member teams, ensuring that member voices are heard and valued. The team thrives on collaboration, accountability, and continuous learning, creating an environment where everyone can flourish.