Databricks2 followers36 jobs

Senior Manager, Global Premier Support

SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportPeople and culturePosted 8 hours agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

As a Leader within the Premier Support team at Databricks, you will have the exciting opportunity to lead and manage a team of Designated Support Engineers. Your mission will be to deliver white-glove support experiences for enterprise customers, maximizing satisfaction and reducing technical issue resolution time. Collaboration with various teams will be key to ensuring exceptional support and continuous improvement.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👥

Hiring and developing a team

Hiring, onboarding, and developing a top-tier team of Designated Support Engineers to deliver exceptional support experiences.
⚙️

Operationalizing process improvements

Identifying and implementing process improvements to meet or exceed team performance KPIs.
🔗

Collaborating with cross-functional teams

Partnering closely with field, engineering, support, and other stakeholders to ensure a seamless post-sales experience.

Key criteria

👥

Team leadership experience

Proven ability to hire and develop high-performing support teams.

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🛠️

Technical expertise

5+ years of experience in Python, Java, or Scala development.

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☁️

Cloud platform knowledge

Experience with AWS, Azure, or GCP for technical solutions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Team leadership experience
Proven ability to hire and develop high-performing support teams.

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Technical expertise
5+ years of experience in Python, Java, or Scala development.

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Cloud platform knowledge
Experience with AWS, Azure, or GCP for technical solutions.

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Cross-functional collaboration
Demonstrated experience working with sales and engineering teams.

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KPI management
Experience operationalizing process improvements to exceed performance metrics.

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