Senior Manager Ground Customer Experience
About the job
This job is about being a Senior Manager in Ground Customer Experience at Qantas, where you will lead the charge in shaping exceptional travel experiences. Your work will have a significant impact on how customers interact with one of Australia’s most beloved brands. The team thrives on creativity and collaboration, ensuring that everyone has the opportunity to grow and succeed together.
You'll be responsible for
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Leading product strategy
Lead high-impact product strategy that shapes the end-to-end customer experience for one of Australia’s most iconic brands🔄
Evolving customer-led products
Own and evolve complex, customer-led products at scale, with the autonomy to innovate and deliver measurable value across the Qantas Group🎯
Setting strategic direction
Provide strategic direction across the ground customer experience space, turning insight into clear priorities and meaningful outcomesKey criteria
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10+ years in product management
Extensive experience in senior product management roles within the airline industry.View
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Customer research expertise
Proven ability to gather insights and translate them into actionable strategies.View
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Cross-functional collaboration
Demonstrated experience facilitating workshops and working across teams.View
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