About the job
This job is about joining the HomeMade team as a Senior Manager - Incidents & Complaints, where you will play a vital role in helping older people live fulfilling lives. By managing incidents and complaints, you will ensure a high-quality service experience for customers throughout their journey. The team values collaboration and is dedicated to making a meaningful difference in the lives of others.
You'll be responsible for
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Leading and developing a quality team
Leading, coaching, and developing a high-performing Quality team to deliver exceptional service.⚠️
Managing incidents and complaints
Overseeing the end-to-end management of incidents and complaints, ensuring timely resolution.🔄
Driving continuous improvement
Driving process improvements and translating insights into practical changes that enhance outcomes.Key criteria
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3+ years in incident and complaint management
Experience in aged care sector with Quality Standards compliance.View
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Proven leadership and coaching skills
Ability to develop high-performing teams and foster collaboration.View
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Expertise in regulatory compliance
Experience preparing compliant responses for external bodies.View
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