Australian Financial Complaints Authority1 follower98 jobs

Senior Manager, Membership Services

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Manager, Membership Services at AFCA is all about owning and transforming the membership services experience. This job is crucial for shaping how thousands of members interact with AFCA, ensuring their journey is seamless and customer-centric. The team thrives on collaboration, innovation, and a commitment to continuous improvement, all while championing fairness and inclusivity.

You'll be responsible for

🔄

Owning the membership lifecycle

Lead the end-to-end membership journey from application and onboarding through to engagement, renewal and exit.
📈

Shaping AFCA's membership strategy

Develop and deliver a forward-looking membership engagement strategy.
👥

Leading and inspiring a high-performing team

Coach, develop and empower a talented team focused on exceptional member outcomes.

Key criteria

📊

Membership lifecycle management experience

Proven experience managing end-to-end membership lifecycle processes.

View

🤝

Stakeholder engagement skills

Demonstrated ability to influence and build relationships with stakeholders.

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📈

Data-driven decision-making

Experience using data insights to drive membership strategy improvements.

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View more

Meet the team

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4 criteria for this job
Membership lifecycle management experience
Proven experience managing end-to-end membership lifecycle processes.

View

Stakeholder engagement skills
Demonstrated ability to influence and build relationships with stakeholders.

View

Data-driven decision-making
Experience using data insights to drive membership strategy improvements.

View

Continuous improvement focus
Proven track record of enhancing processes and member experiences.

View

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