Senior Member Service Officer - Moranbah
About the job
This job is about joining a collaborative and supportive team focused on empowering members to confidently manage their financial future. As a Senior Member Service Officer, you will play a vital role in delivering exceptional service and creating opportunities for members' financial needs. The team values diversity and fosters a culture where members are at the forefront of everything they do.
You'll be responsible for
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Delivering service
Delivering efficient and professional service through the Service and Contact Centre channels💬
Assisting with enquiries
Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards and personal loans💵
Processing transactions
Efficiently processing members' cash and non-cash transactionsKey criteria
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Member service experience
Demonstrated experience in delivering professional member service.View
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Business development skills
Proven ability to identify and convert new business opportunities.View
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Organisational skills
Strong ability to manage tasks independently and efficiently.View
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