Senior Officer Customer Service
About the job
The Senior Officer Customer Service plays a vital role in leading the Customer Experience team at Goldfields Oasis Recreation Centre. This job is all about ensuring a high standard of service for members and patrons while supporting daily operations. Collaboration with various operational areas is key to creating a seamless and positive experience for everyone involved.
You'll be responsible for
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Supporting daily operations
Supporting the daily operations of the Customer Service team and ensuring high standards of service.📚
Leading onboarding and training
Leading structured onboarding and training of new and existing staff to enhance team performance.🛠️
Managing customer complaints
Managing and resolving customer complaints within delegated authority to maintain satisfaction.Key criteria
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Leadership experience in customer service
Demonstrated experience leading a customer service team in a busy environment.View
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Strong communication skills
Proven ability to communicate effectively with diverse stakeholders.View
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Problem-solving and conflict resolution skills
Experience managing customer complaints and resolving issues efficiently.View
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