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Senior Production Support Analyst - Payments (Assistant Vice President)

SeniorFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Production Support Analyst job is all about guiding a dynamic payments hyper-care team to ensure the stability and performance of critical payment systems. This position plays a vital role in leading a team, managing high-stakes interactions, and driving technical resolutions. Collaboration and communication are key, as the team thrives on fostering a culture of excellence and continuous improvement.

Meet the team

About the company

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You'll be responsible for

👥

Leading and mentoring

Leading, mentoring, and managing a team of production support analysts, fostering a culture of excellence and continuous improvement.
🚨

Incident command

Acting as the primary point of command for major incidents and escalations from various stakeholders, ensuring swift resolution.
📊

Monitoring payment flows

Proactively overseeing the monitoring of end-to-end payment flows to anticipate and prevent issues.

Key criteria

🛠️

Production support experience

5-7+ years in a production support role.

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📊

SQL and MongoDB proficiency

Strong hands-on experience with SQL and MongoDB tools.

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📈

Monitoring tools expertise

Demonstrated expertise with ITRS Geneos and Grafana.

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A meaningful career starts with a match

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5 criteria for this job
Production support experience
5-7+ years in a production support role.

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SQL and MongoDB proficiency
Strong hands-on experience with SQL and MongoDB tools.

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Monitoring tools expertise
Demonstrated expertise with ITRS Geneos and Grafana.

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Leadership and communication skills
Proven ability to lead teams and manage escalations.

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Analytical problem-solving skills
Track record of driving root cause analysis for complex issues.

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