About the job
The Professional Services Implementation Engineer, AI at NiCE is a dynamic job that combines technical implementation with conversational design leadership. This position plays a crucial role in delivering AI-driven solutions, helping customers create engaging AI agents. The team thrives on collaboration, innovation, and a commitment to excellence, making it an exciting opportunity for those passionate about technology.
You'll be responsible for
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Leading complex implementations
Guide implementations from pilot to full deployment, ensuring scalable AI solutions for enterprise customers.🎨
Designing AI applications
Create user-centric AI applications and define user intents and journeys for seamless interactions.🤝
Collaborating across teams
Work with various teams to influence product direction and ensure technical deliverables meet customer needs.Key criteria
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5+ years of technical experience
Demonstrated experience in AI and digital channel technologies.View
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AI and contact center technology skills
Proficient in configuring NLU/NLP-powered solutions.View
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Workflow design and documentation expertise
Ability to create detailed use cases and test plans.View
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