NCS Group Australia4 followers127 jobs

Senior Service Designer – IT Transformation

SeniorFull-timeOfficeMelbourne VIC, AustraliaPosted 3 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Service Designer at NCS Australia is all about shaping the future of service delivery within a large-scale IT transformation. This job offers an exciting opportunity to design meaningful, human-centred experiences that simplify complexity and create real impact for customers and employees. The team thrives on innovation, collaboration, and a commitment to making a meaningful difference together.

Meet the team

About the company

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You'll be responsible for

🗺️

Designing service journeys

Reimagining end-to-end service journeys to create meaningful, human-centred experiences.
📊

Creating journey maps

Using Figma to create clear, compelling journey maps and service artefacts that align stakeholders.
🤝

Collaborating with stakeholders

Working closely with stakeholders across technology, digital, and operations to influence outcomes.

Key criteria

🛠️

Service design experience

Proven experience delivering service design in complex environments.

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🎨

Figma proficiency

Advanced proficiency in Figma for journey mapping and storytelling.

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🔄

End-to-end service design

Experience designing services covering customer-facing and backend processes.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Service design experience
Proven experience delivering service design in complex environments.

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Figma proficiency
Advanced proficiency in Figma for journey mapping and storytelling.

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End-to-end service design
Experience designing services covering customer-facing and backend processes.

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Stakeholder engagement skills
Strong skills in engaging and influencing cross-functional teams.

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Human-centred design knowledge
Solid grounding in human-centred design methodologies and practices.

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