Senior Service Designer
About the job
The Senior Service Designer position is an exciting opportunity to lead user-centred design initiatives that create meaningful experiences for emergency services and communities in New South Wales. This role is crucial in ensuring that services are designed with the user in mind, contributing to the safety and connectivity of people and places. The team thrives on collaboration, inclusivity, and a fast-paced environment, making it a fantastic place for passionate designers to grow and make an impact.
You'll be responsible for
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Conducting user research
Conducting qualitative and quantitative user research to uncover insights and validate design concepts.🗺️
Developing service blueprints
Developing service blueprints, journey maps and other design artefacts to understand end-to-end customer experiences.🤝
Collaborating with stakeholders
Collaborating with stakeholders to build alignment, manage expectations and navigate competing priorities.Key criteria
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Relevant qualifications
Tertiary qualifications in CX, UI, HCI, or digital design.View
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Research and insight experience
Proven experience conducting qualitative and quantitative user research.View
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Design thinking proficiency
Demonstrated ability to create visually compelling design artefacts.View
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