NSW Department of Customer Service43 followers558 jobs

Senior Service Designer

SeniorFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

The Senior Service Designer position is an exciting opportunity to lead user-centred design initiatives that create meaningful experiences for emergency services and communities in New South Wales. This role is crucial in ensuring that services are designed with the user in mind, contributing to the safety and connectivity of people and places. The team thrives on collaboration, inclusivity, and a fast-paced environment, making it a fantastic place for passionate designers to grow and make an impact.

You'll be responsible for

🔍

Conducting user research

Conducting qualitative and quantitative user research to uncover insights and validate design concepts.
🗺️

Developing service blueprints

Developing service blueprints, journey maps and other design artefacts to understand end-to-end customer experiences.
🤝

Collaborating with stakeholders

Collaborating with stakeholders to build alignment, manage expectations and navigate competing priorities.

Key criteria

🎓

Relevant qualifications

Tertiary qualifications in CX, UI, HCI, or digital design.

View

🔍

Research and insight experience

Proven experience conducting qualitative and quantitative user research.

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🛠️

Design thinking proficiency

Demonstrated ability to create visually compelling design artefacts.

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View more

Meet the team

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Apply on NSW Department of Customer Service
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5 criteria for this job
Relevant qualifications
Tertiary qualifications in CX, UI, HCI, or digital design.

View

Research and insight experience
Proven experience conducting qualitative and quantitative user research.

View

Design thinking proficiency
Demonstrated ability to create visually compelling design artefacts.

View

Stakeholder engagement skills
Experience managing stakeholder expectations and building consensus.

View

Self-management capability
Strong skills in prioritisation and working autonomously.

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A meaningful career starts with a match

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