The NRMA2 followers52 jobs

Senior Service Designer

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 3 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Senior Service Designer position at NRMA is all about creating impactful, human-centred experiences that truly make a difference. This job offers a fantastic opportunity to collaborate with various teams and lead innovative service design initiatives. NRMA values a supportive and inclusive work environment, where every team member can thrive and contribute to a brighter future.

Meet the team

About the company

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You'll be responsible for

🚀

Leading service design initiatives

Lead end-to-end service design initiatives from discovery through to optimisation, turning strategy into practical service outcomes and facilitating cross-functional workshops.
📊

Conducting research

Plan and lead customer and employee research, including discovery, testing, synthesis and problem framing with a clear link to strategic and operational outcomes.
🤝

Building stakeholder relationships

Build strong stakeholder relationships, influence prioritisation, champion customer and employee experience, and uplift service design capability across the team.

Key criteria

🛠️

Service design experience

8+ years in service design or related fields.

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🔍

Discovery research expertise

Proven experience leading discovery and evaluative research.

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🤝

Stakeholder influence

Demonstrated ability to influence senior stakeholders effectively.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Service design experience
8+ years in service design or related fields.

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Discovery research expertise
Proven experience leading discovery and evaluative research.

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Stakeholder influence
Demonstrated ability to influence senior stakeholders effectively.

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Strategic thinking skills
Strong capability to connect insights to service priorities.

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