About the job
The Senior Service Designer position at NRMA is all about creating impactful, human-centred experiences that truly make a difference. This job offers a fantastic opportunity to collaborate with various teams and lead innovative service design initiatives. NRMA values a supportive and inclusive work environment, where every team member can thrive and contribute to a brighter future.
You'll be responsible for
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Leading service design initiatives
Lead end-to-end service design initiatives from discovery through to optimisation, turning strategy into practical service outcomes and facilitating cross-functional workshops.📊
Conducting research
Plan and lead customer and employee research, including discovery, testing, synthesis and problem framing with a clear link to strategic and operational outcomes.🤝
Building stakeholder relationships
Build strong stakeholder relationships, influence prioritisation, champion customer and employee experience, and uplift service design capability across the team.Key criteria
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Service design experience
8+ years in service design or related fields.View
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Discovery research expertise
Proven experience leading discovery and evaluative research.View
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Stakeholder influence
Demonstrated ability to influence senior stakeholders effectively.View
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