About the job
The Senior Service & Experience Designer at Shippit plays a crucial role in shaping the customer experience and driving design strategies across the product. This position offers an exciting opportunity to collaborate with talented product managers and engineers, creating impactful software solutions for businesses. The team thrives on innovation and experimentation, especially in AI design practices, fostering a dynamic and inclusive work environment.
You'll be responsible for
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Designing services and products
Design of services and products that Shippit customers experience, working across multiple squads and areas of the business.🗺️
Creating service journeys
Create end-to-end service journeys and service blueprints that connect front-stage product experiences with back-stage operational processes.📊
Conducting research
Conduct primary research including in-depth interviews, contextual inquiries, diary studies, usability testing, and concept validation with merchants and end-users.Key criteria
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Experience in experience design
Demonstrated experience in experience design, UX research, or service design.View
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Proficiency in Figma
Proven skills in Figma for rapid prototyping and design.View
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Research and user testing experience
Experience conducting user research and usability testing.View
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