NSW Department of Customer Service43 followers539 jobs

Senior Service Designer

SeniorFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Senior Service Designer job is all about delivering innovative, customer-focused digital user experiences that align with NSW Government objectives. This role is crucial in shaping intuitive and impactful solutions for diverse audiences, combining user research, interactive design, and digital architecture. The team thrives on collaboration, creativity, and a commitment to continuous improvement.

You'll be responsible for

🎨

Driving design process

Ability to drive the design process from concept to visualization, ensuring solutions are user-centred, structured, and visually engaging.
🗺️

Understanding customer journeys

Understanding end-to-end customer journeys and touchpoints to ensure a human-centred approach.
🤗

Fostering collaboration

Fostering strong collaboration and clear communication, aligning diverse stakeholders to deliver seamless service outcomes.

Key criteria

🎨

Prototyping tools experience

Experience with Figma or similar prototyping tools.

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🔍

User research expertise

Demonstrated experience conducting qualitative and quantitative user research.

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🤝

Stakeholder engagement skills

Proven ability to manage stakeholder expectations and build consensus.

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Meet the team

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5 criteria for this job
Prototyping tools experience
Experience with Figma or similar prototyping tools.

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User research expertise
Demonstrated experience conducting qualitative and quantitative user research.

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Stakeholder engagement skills
Proven ability to manage stakeholder expectations and build consensus.

View

Service design knowledge
Understanding of service blueprinting and journey mapping techniques.

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Relevant qualifications
Tertiary qualifications in CX/UI/HCI or digital product design.

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