Data#36 followers25 jobs

Senior Service Desk Analyst

SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 3 months agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

Join a high-performing team as a Senior Service Desk Analyst at Data#3, an HRD Employer of Choice for ten consecutive years! This job offers an exciting opportunity to improve support for a growing customer base while working in a fast-paced environment. The team values collaboration, diversity, and inclusion, ensuring everyone feels welcome and valued.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Providing Service Desk support

Delivering exceptional Service Desk support to key customers and ensuring their needs are met promptly.
📧

Managing requests

Handling multiple requests via email, messenger, and phone calls while prioritizing customer needs.
🤝

Developing customer relationships

Building and maintaining deep relationships with customers to enhance service delivery.

Key criteria

🖥️

3+ years of Service Desk experience

Proven experience in a corporate Service Desk environment.

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📞

Excellent customer service skills

Demonstrated ability to provide outstanding technical support.

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🔧

Technical knowledge in key systems

Experience with Active Directory, Citrix, and Windows O/S.

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A meaningful career starts with a match

View your fit

5 criteria for this job
3+ years of Service Desk experience
Proven experience in a corporate Service Desk environment.

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Excellent customer service skills
Demonstrated ability to provide outstanding technical support.

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Technical knowledge in key systems
Experience with Active Directory, Citrix, and Windows O/S.

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ITIL certification or knowledge
Understanding of ITIL principles and Service Level Agreements.

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Experience with ITSM tools
Familiarity with Service-Now or similar ticket logging systems.

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