About the job
Join Rest, a purpose-driven superannuation fund provider, where you will play a vital role in shaping and optimising contact centre operations for member, employer, and insurance services. This job is all about enhancing the experience for over two million members, ensuring they receive the best possible service. The team thrives on collaboration, innovation, and a commitment to their values, making it a fantastic place to grow and make a real difference.
You'll be responsible for
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Leading contact centre optimisation
Lead the implementation and optimisation of contact centre operating models to enhance member, employer, and agent outcomes.📈
Monitoring performance
Monitor partner performance, address service issues, and support governance and service targets to ensure high-quality service delivery.🎓
Designing training materials
Design and deliver training materials and sessions to uplift capability and consistency within the team.Key criteria
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Contact centre operations expertise
Thorough understanding of contact centre operations and systems.View
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Project management proficiency
Experience with Confluence, JIRA, Agile, and Waterfall methodologies.View
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Strong communication skills
Demonstrated written and verbal communication capabilities.View
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