BDO Australia
Senior Staff Problem Manager
SeniorFull-timeOfficeSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 21 hours ago
About the job
The Problem Manager job at ServiceNow is all about driving impactful solutions and collaborating with various teams to enhance customer satisfaction. This role plays a vital part in ensuring that known errors are managed effectively, and the team thrives on teamwork and innovation. Join a dynamic environment where your contributions will truly make a difference!
You'll be responsible for
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Driving root cause investigations
Drive root cause investigations for high impact/high visibility escalated issues to ensure effective resolutions.🤝
Collaborating with cross-functional teams
Collaborate with cross-functional teams to achieve the best resolution for customers, ensuring a unified approach to problem management.📈
Developing quality improvement initiatives
Develop and implement evidence-driven quality and process improvement initiatives across the organization to enhance overall performance.What we're looking for
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Five years of technical experience
Demonstrated experience in technical roles, enhancing problem management capabilities.View fit
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Proficiency in problem management processes
Strong understanding of methodologies to effectively manage and resolve issues.View fit
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Strong analytical skills
Ability to conduct thorough root cause analysis for high-impact issues.View fit
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