Senior Support Engineer
About the job
The Senior Support Engineer position at Cuscal is an exciting opportunity to be part of a pioneering team in the payments industry. This job is all about leveraging your technical skills to develop, maintain, and support innovative solutions that directly impact millions of users. The team thrives on collaboration, continuous improvement, and a commitment to delivering high-quality technology services.
You'll be responsible for
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Leading operational lifecycle
Leading the operational lifecycle, including complex incident, change, and problem management, while mentoring engineers and ensuring high-quality operational delivery.📈
Monitoring system performance
Proactively monitoring and optimising system performance, swiftly responding to incidents, and implementing long-term solutions to prevent recurrence.🚀
Supporting application deployments
Assisting with deployments of applications into non-production environments and providing hands-on support to development and test engineers.Key criteria
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5+ years of support engineering experience
Demonstrated experience in a similar technical support role.View
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ITIL framework knowledge
Understanding of ITIL principles for effective service management.View
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Scripting language proficiency
Experience with Bash, PowerShell, or Python for automation tasks.View
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