Microsoft23 followers95 jobs

Senior Technical Support Engineer (Azure Networking)

SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportTechnical supportIT supportPosted 1 week ago
View your fit0 of 9 criteria met

About the job

As a Technical Support Engineer in the Customer Service & Support team, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving technical issues. This job offers an exciting opportunity to grow your career, enhance your problem-solving skills, and deepen your technical knowledge. Join a team that values collaboration, innovation, and a growth mindset, where you can thrive and make a real impact.

You'll be responsible for

🔧

Owning and resolving technical issues

You own, investigate, and solve complex customer technical issues while acting as an advisor, collaborating within and across teams.
🌐

Building communities

You lead in building communities with peer delivery roles and share your knowledge through readiness programs and mentoring.
⚙️

Engaging with engineering teams

You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques.

What we're looking for

🛠️

5+ years in technical support or IT

Proven experience in technical support or consulting roles.

View fit

🗣️

Strong communication skills

Excellent spoken and written English for effective customer interaction.

View fit

🔍

Demonstrable troubleshooting skills

Ability to resolve complex technical issues efficiently.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
5+ years in technical support or IT
Proven experience in technical support or consulting roles.

View

Strong communication skills
Excellent spoken and written English for effective customer interaction.

View

Demonstrable troubleshooting skills
Ability to resolve complex technical issues efficiently.

View

Cross-team collaboration experience
Experience working collaboratively across different teams.

View

Networking knowledge
Strong understanding of networking concepts and tools.

View

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