ServiceNow10 followers37 jobs

Senior Technical Support Engineer (experience in application/software/dev support required)

SeniorFull-timeOfficeSydney NSW, AustraliaCustomer service and supportSoftware engineeringIT supportPosted 1 day ago
View your fit0 of 9 criteria met

About the job

The Support Engineer at ServiceNow is a vital part of a global organization, dedicated to guiding customers through critical issues and ensuring timely resolutions. This job is all about creating amazing customer support experiences while leveraging technical skills and empathy. The team thrives on collaboration, adaptability, and a passion for continuous improvement.

You'll be responsible for

⚙️

Managing and resolving technical issues

The Senior Technical Support Engineer will manage and resolve the most challenging issues for the ServiceNow Technical Support team, focusing on ServiceNow Technologies.
🤝

Providing customer support

The support engineer will resolve technical cases created by customers and ensure a positive experience.
🤝

Collaborating with teams

Coordinating assistance from additional teams for complex cases and providing input for process improvements.

What we're looking for

💻

5+ years of customer-facing technical support

Experience in web-based products or SaaS/PaaS environments.

View fit

🛠️

JavaScript development skills

Ability to write and troubleshoot JavaScript effectively.

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📊

Experience with relational databases

Proficiency in databases like MySQL or Oracle.

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View more

Meet the team

About the company

View your fit

0 of 5 criteria met
5+ years of customer-facing technical support
Experience in web-based products or SaaS/PaaS environments.

View

JavaScript development skills
Ability to write and troubleshoot JavaScript effectively.

View

Experience with relational databases
Proficiency in databases like MySQL or Oracle.

View

Advanced knowledge of web application stack
Understanding of components in web applications.

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Strong interpersonal communication skills
Essential for providing excellent customer support.

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