Microsoft23 followers95 jobs

Senior Technical Support Engineer (Azure Networking)

SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyTechnical supportPosted 5 days ago
View your fit0 of 9 criteria met

About the job

As a Senior Technical Support Engineer in the Customer Service & Support team, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving complex technical issues. This job offers a fantastic opportunity to accelerate your career growth while honing your problem-solving and collaboration skills. Join a team that values innovation, inclusivity, and a growth mindset, where every day is a chance to empower others and achieve shared goals.

You'll be responsible for

🔧

Owning and resolving technical issues

You own, investigate, and solve complex customer technical issues, acting as an advisor and collaborating across teams.
📚

Building knowledge communities

You lead in building communities with peer delivery roles and share your knowledge through readiness programs and mentoring.
🚀

Engaging in product improvement

You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and drive improvements.

What we're looking for

🛠️

5+ years in technical support or IT

Proven experience in technical support or consulting roles.

View fit

💬

Strong communication skills

Excellent spoken and written English for effective customer interaction.

View fit

🔍

Demonstrable troubleshooting skills

Ability to resolve complex technical issues efficiently.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
5+ years in technical support or IT
Proven experience in technical support or consulting roles.

View

Strong communication skills
Excellent spoken and written English for effective customer interaction.

View

Demonstrable troubleshooting skills
Ability to resolve complex technical issues efficiently.

View

Cross-team collaboration experience
Experience working effectively across different teams.

View

Networking knowledge
Understanding of networking concepts and troubleshooting tools.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Hatch Placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2025 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
Shippit
Shippit
Senior Technical Support EngineerBarangaroo, NSW · Full-time
As a Senior Technical Support Engineer at Shippit, you will be a technical heavy-hitter and customer liaison, driving an exceptional customer experience. Your expertise will help elevate the team’s technical capabilities and turn complex challenges into platform-wide victories. Collaboration is key, as you will work closely with Engineering to eliminate root causes and enhance both product and internal processes.
Microsoft
Microsoft
Senior Technical Support EngineerSydney, NSW · Full-time
The Senior Technical Support Engineer job is all about empowering customers by solving complex technical issues and enhancing their experience with Microsoft’s products and services. This position plays a crucial role in building trust and confidence, ensuring that customers can maximize their Microsoft investments. The team thrives on collaboration, innovation, and a growth mindset, creating a supportive environment where everyone can excel and contribute to customer success.
Microsoft
Microsoft
Senior Technical Support Engineer (Azure Networking)Sydney, NSW · Full-time
As a Technical Support Engineer in the Customer Service & Support team, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving technical issues. This job offers an exciting opportunity to grow your career, enhance your problem-solving skills, and deepen your technical knowledge. Join a team that values collaboration, innovation, and a growth mindset, where you can thrive and make a real impact.
ServiceNow
ServiceNow
Senior Technical Support Engineer (experience in application/software/dev support required) Sydney, NSW · Full-time
The Support Engineer at ServiceNow is a vital part of a global organization, dedicated to guiding customers through critical issues and ensuring timely resolutions. This job is all about creating amazing customer support experiences while leveraging technical skills and empathy. The team thrives on collaboration, adaptability, and a passion for continuous improvement.