Cummins Asia Pacific
Service Advisor
About the job
The Service Advisor position at Cummins is all about being the first point of contact for customers and ensuring they receive top-notch service. This job plays a vital role in coordinating and scheduling repairs for mining, industrial, and automotive customers, contributing to business growth and customer satisfaction. The team values collaboration and communication, creating a supportive environment where everyone can thrive and grow together.
You'll be responsible for
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Ensuring quality service
Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch.🗓️
Scheduling jobs
Schedule jobs, book vehicles for services and check parts, manage invoices and accounts, while keeping customers updated with progress.🔧
Coordinating with teams
Coordinate with stakeholders, technicians, and parts teams for a seamless service process, following procedures and documenting work accurately in the service management system.What we're looking for
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Mechanical trades qualification
Possession of a relevant mechanical qualification for service advisory tasks.View fit
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Demonstrated mechanical experience
Experience in a similar industry or OEM for effective service.View fit
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Strong communication skills
Ability to communicate effectively in a fast-paced environment.View fit
View more
