Cummins Asia Pacific
Service Advisor
About the job
This job is all about being the go-to person for customers at our Adelaide branch. As a Service Advisor, you will play a vital role in ensuring that customers receive exceptional service while managing their needs and expectations. The team thrives on collaboration and transparency, making it a supportive environment where everyone can grow and succeed.
You'll be responsible for
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Serving as the primary customer contact
Ensuring exceptional service delivery across all assigned sectors, both in person and via phone.🤝
Collaborating with the Service Supervisor or Team Lead
Coordinating job assignments, timelines, and repair planning to ensure smooth operations.📊
Tracking and analyzing workshop metrics
Supporting continuous improvement by monitoring labor productivity and customer satisfaction.What we're looking for
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Vocational diploma or trade certification
Possession of relevant qualifications in service coordination or technical fields.View fit
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Demonstrated financial acumen
Ability to interpret service costs and manage billing inquiries.View fit
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Exceptional interpersonal skills
Strong communication and problem-solving abilities for customer satisfaction.View fit
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