The Toro Company2 jobs

Service Advisor

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is a fantastic opportunity for a driven and customer-focused individual to join the Equipment team as a parental leave replacement. The role is crucial in ensuring smooth communication and service delivery across all Toro Service sites. The team values collaboration and is dedicated to providing exceptional service to customers.

Meet the team

About the company

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You'll be responsible for

📞

Receiving incoming calls

Receive incoming calls from across all Toro Service sites.
📝

Parts interpretation and work order creation

Parts interpretation, quoting and work order creation for all Service requests.
📊

Updating customer data

Entering/Updating customer and product data in ServiceMax.

Key criteria

📞

Customer service experience

Demonstrated experience handling incoming service requests and inquiries.

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🛠️

Knowledge of Toro products

Understanding of Toro products and their operating characteristics.

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💻

Computer literacy

Proven skills in CRM management and data entry.

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5 criteria for this job
Customer service experience
Demonstrated experience handling incoming service requests and inquiries.

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Knowledge of Toro products
Understanding of Toro products and their operating characteristics.

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Computer literacy
Proven skills in CRM management and data entry.

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Valid Australian Motor Vehicle License
Current license required for customer interactions and service.

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Experience with ServiceMax
Familiarity with ServiceMax for managing service requests.

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