Optus
12 followers44 jobs

Service Centre Client Specialist

JuniorFull-timeOfficeNew South Wales, AustraliaPosted 9 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Service Centre Client Support Specialist at Optus, you will be the first point of contact for Enterprise customers, providing essential support around the clock. Your role is crucial in managing incidents and service requests across various technologies, ensuring that customers receive outstanding experiences. The team thrives on collaboration and clear communication, working together to continuously improve service delivery.

You'll be responsible for

🔧

Owning and resolving incidents

Own and resolve customer incidents and service requests, escalating where necessary.
📊

Monitoring ServiceNow ticket queues

Monitor and manage ServiceNow ticket queues, ensuring SLA compliance.
🤝

Collaborating with teams

Collaborate with Technical Assurance Centre and Client Delivery teams to enhance service delivery.

Key criteria

📞

Customer service skills

Demonstrated strong customer service skills for effective support.

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🛠️

Technical troubleshooting ability

Proven experience in resolving technical issues efficiently.

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🖥️

Experience with ITSM tools

Familiarity with ITSM tools like ServiceNow for incident management.

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5 criteria for this job
Customer service skills
Demonstrated strong customer service skills for effective support.

View

Technical troubleshooting ability
Proven experience in resolving technical issues efficiently.

View

Experience with ITSM tools
Familiarity with ITSM tools like ServiceNow for incident management.

View

Excellent communication skills
Ability to communicate clearly with customers and teams.

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Experience in Service Desk
Background in Service Desk or Incident Management environments.

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